Items where Author is "SYUKMA, WIRA .S."

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SYUKMA, WIRA .S. (2016) Integrasi SERVQUAL (Service Quality) dan Quality Function Deployment (QFD) Untuk Peningkatan Kualitas Layanan (Studi Kasus : Angkutan Massa Trans Padang). Sarjana thesis, Universitas Putra Indonesia "YPTK" Padang.

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